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Contact Center Representative – Scale Media, Inc. – Sherman Oaks, CA

Scale Media, Inc. in Sherman Oaks, CA


Scale Media, Inc.

$14 – $15 an hour

Scale is an upstart eCommerce company creating best-in-class medical supplements, and beauty products.

We are looking for a talented Contact Center Representative that thrives in a fast paced environment. Our hours are flexible and accommodating.

You must be comfortable multi-tasking between, phone, email and chat. We are looking for a team player with experience assisting customers in an eCommerce or call center setting.

Responsibilities:

  • Assisting customers via chat, email (helpdesk), and phone
  • Understand customer needs and requirements
  • Maintain product knowledge for several brands
  • Maintaining Department KPIs

Experience and Requirements:

  • Excellent attendance
  • Customer dispute resolution
  • Strong phone presence with heavy inbound calling
  • Working with basic CRM tools
  • Excellent verbal and written communications skills
  • Strong listening skills
  • Issuing RMAs and refunds
  • Ability to multi-task, prioritize, and manage time effectively

DO NOT APPLY IF:

*** You do not have experience assisting customers over the telephone or email ***

What We Offer:

  • $15.00/hour plus monthly commissions
  • Medical, dental, vision insurance for full-time employees
  • Gym membership
  • Paid time off

Who We Are:

WE ARE A COLLECTIVE of diverse and creative strategists who believe solutions can be found in the most interesting places. We don’t only think outside of the box, we strive to redefine it.

Together we have a lifetime of experience in health, nutrition, entertainment, advertising, creative, media buying, strategy, performance optimization, and leadership. We have achieved success that has resulted in thousands of lives changed and millions of dollars of revenue.

Together we’re better. Check us out at these websites:

  • https://1md.org
  • https://hairlavie.com/
  • www.scale.tech

About Us:

We are a tight-knit, fast-paced eCommerce company with multiple retail brands. You will be working with all of these brands.

We work hard and play hard. We believe in innovation, big ideas and rewarding great work. We are constantly growing and are looking for someone to grow with us.

Job Type: Full-time

Job Type: Full-time

Salary: $14.00 to $15.00 /hour

Experience:

  • Call Center: 2 years (Required)

Additional Compensation:

  • Commission

Work Location:

  • One location
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Contact Center Representative – Scale Media, Inc. – Sherman Oaks, CA

Scale Media, Inc. job in Sherman Oaks, CA