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Media Services Tech Support Coordinator – WNET – New York, NY

WNET in New York, NY


Looking for a career where you can make an impact?

We recognize that hard work, innovation and creative excellence are the keys to our success. Your contributions will be both valued and respected. Whatever your level and responsibilities, you become an integral part of a dynamic and diverse team, dedicated to making a real difference in the lives of viewers across the country. On the air and off, in front of the cameras, and behind the scenes, everyone at WNET has the opportunity to grow and learn and make an impact on the world. Careers . . . with impact.

Job Description

Reporting to the Associate Director of Media Services, the Media Services Tech Support Coordinator provides end-user support to production clients relating to media data integrity, infrastructure (software/hardware) storage utilization and post production broadcast play-out. The incumbent supports technical issues and is responsible for providing support to editing professionals, resolving broadcast media related issues and vendor interface/management. Specific responsibilities include:

  • Collaborates proactively with IT staff to ensure technologies are current;
  • Supports pre-production workflows for respective production unit clients;
  • Troubleshoots and resolves media (ingest) related issues;
  • Troubleshoots and supports producers and editors with all postproduction-related issues (e.g.: Edit Rooms, Edit Cubes, Adobe Premiere, Dalet, Avid, etc.);
  • Participates in the restoration activities of WNET’s media assets;
  • Periodic Software/Hardware updates as needed;
  • Perform additional duties and special projects, as required.


  • At least one year of experience in a broadcast environment; familiarity with production-related equipment/software;
  • Working knowledge of both PC and Apple Products/ Software and Servers (Windows 7 & 10, Mac OSX, Apple XServes);
  • Experience with Xendata, storage solutions and Adobe Creative Cloud;
  • Working knowledge of Media Asset Management (i.e. Dalet) and Non-linear Editing Systems (i.e. Avid, Telestream products, Adobe Premiere);
  • Ability to assess and resolve complex technical issues;
  • Approaches problems with creative and outside-of-the-box thinking;
  • Capacity to meet tight timelines on a consistent basis;
  • Ability to communicate/translate technical information to non-technical clients;
  • Ability to work periodic on-call/weekends.

Candidates with BA/BS or equivalent experience preferred.

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Media Services Tech Support Coordinator – WNET – New York, NY

WNET job in New York, NY