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Customer Service Retention Representative – BH Media Group – Tulsa, OK

BH Media Group in Tulsa, OK

BH Media Group

Seeking experienced Retention Representatives to join fast paced call center located in bustling downtown Tulsa!!!

This opportunity features: A positive, team oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!!!

What you will be doing:

  • Answering phones with polite, courteous and professional manner
  • Address everything from billing to payments to vacation/stop requests
  • Proactively call active subscribers with past due balances
  • Proactively call inactive subscribers who have paid but not restarted their account
  • Provide online support for current print and digital subscribers
  • Handle all calls with customers so that the customer is 100% satisfied when the call ends

Additional functions:

  • Willingness to work flexible schedule including day, evening, weekends and holidays
  • Ability to multi-task with accuracy
  • Ability to sit for extended period of time
  • Maintain customer satisfaction ratings outlined in company policy
  • Meet or exceed minimum performance standards outline in company policy

Ideal candidate will have:

  • High school diploma or equivalent
  • Superior phone etiquette skills
  • Ability to speak clearly
  • Excellent verbal and written communication skills
  • Proficiency in Outlook and Word
  • Ability to type 30 WPM without errors
  • At least 1 year experience in customer service, banking or inside sales

Come join BH Media’s team in servicing customers nationwide, a seat is waiting for you!!!!

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Customer Service Retention Representative – BH Media Group – Tulsa, OK

BH Media Group job in Tulsa, OK